Support Documents

General Product Support Documents

Please click on the word "Products" (above in green) to view the product list.  Once you see the individual products listed, please click on the name (in green) of the product you wish to review.  All available tech notes, manuals, and troubleshooting guides (i.e. "files") are posted in the individual product's folder.

Technical Support for all products

Email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Telephone

USA   +1.818.401.4219, or toll free US and Canada 888.428.2268

UK  +44(0) 1189.349.199

This section contains general technical notices such as test disc menus, subwoofer adjustment per SMPTE RP200, international power cords, and drive kit installation instructions.

Special Venue Equipment

"Special Venue" indicates non-traditional type cinemas that have special playback requirements.  Such venues include museums, theme parks, etc.  Some applications have included:

- film digital sound track playback in 6 or more channels full bandwidth

- using the Datasat (DTS) player for digital sound track playback as well as controlling special effects such as strobe lights

- simultaneous multiple language playback of film digital sound track

- using something other than Datasat (DTS) timecode to control film digital sound track playback 

Please click on "Special Venue" (above in green) to view the product list.  Once you see the individual products listed, please click on the name (in green) of the product you wish to review.  All available tech notes, manuals, and troubleshooting guides (i.e. "files") are posted in the individual product's folder.

Post-Production Equipment

Post Production equipment is exclusive to content providers such as studios, sound and film labs.