FAQ's (General)

THX certifies sound equipment and theater sound system performance. Datasat Digital Entertainment actually delivers the soundtrack and the equipment used to play back the 6-track digital surround sound. Datasat Digital Entertainment is not affiliated with THX.

The Datasat Digital Entertainment system consists of two main components: The player and the reader. The player connects to a theater's existing sound system, cinema processor, video projector, and Internet. Datasat Digital Entertinment audio discs are produced by Datasat Digital Entertainment and contain the 6-track surround sound mix. Datasat-Access discs are also made for films that contain descriptive narration and/or captions for front, on-screen, or rear display (i.e, open and closed). Access content is determined by the Film Distributor. For each feature, special Datasat timecode is printed on the motion picture film. Once the film is started, the Datasat reader sees the timecode and sends the information to the Datasat player. The timecode tells the player what to play on the discs. Each feature has its own unique timecode ensuring that only the matching discs play with the film. Films released in Datasat Digital Sound also contain a traditional analog soundtrack that serves as a back-up sound source. If a problem occurs in the Datasat digital system, the Datasat player automatically switches the cinema processor out of the digital format and into analog sound.

Datasat Digital Sound and Access discs can only be played back in a cinema environment.

Datasat Digital Sound and Access discs require special software to play back in a cinema environment.

No. Only Datasat Digital Sound or Access discs will play in the system in a theater. Commercially available DVDS or CDs will not play in a Datasat cinema system.

No. Only Datasat Digital Sound or Access discs will play in the DTS system in a theater. Commercially available DVDS or CDs will not play in a Datasat cinema system.

Simply return the disc(s) with the film that is delivered in the cans or other container. The discs should be returned back to the studio depot with the print.

No, the discs should be returned with the print. The discs are legal property of the studio or content provider, not Datasat Digital Entertainment.

Yes, the system has been granted many patents. Please see specific product manuals for the patents that apply.

Equipment manufactured by DTS is warranted against defects in materials and workmanship for one to three years from date of purchase (see product manual for its specific warranty time period). There are no other express or implied warranties.

DTS' obligation is restricted to repair and replacement of defective parts. Under no circumstances will DTS be liable for any other damage, either direct or consequential.

All requests for repairs or replacements should be directed to your DTS hardware dealer. DTS does not sell direct to theaters.

All customers must go through their DTS dealer to get a repair/exchange on a defective item. The dealer should be provided the unit's serial number and a description of the failure. All returning units must get a DTS return authorization (RA) number before they are shipped to DTS.

If a new unit becomes defective BEFORE 90 days of service, DTS will do a warranty repair/exchange of the item at no charge.

If the unit is within the warranty period but older than 90 days, DTS will repair and return to customer at no charge. DTS will PROVIDE A repair/exchange for any D600 reader, DTS-6AD cinema processor, DTS-ECP analog processor, and the XD10P analog processor. If the unit is in warranty, it will be at no charge. If it is beyond the warranty, then the dealer will be charged. Contact DTS Customer Service for pricing.

All other units over 90 days old will be serviced as a repair and returned to the customer. Warranty is determined by the unit's serial number. The serial number is required for all units in need of repair or exchange.

When DTS PROVIDES repair/exchange, we expect that the defective unit or board be returned to us within 90 days. Failure to return an item in that time period will result in the dealer BEING INVOICED for the full value of the item that was not returned.

Any Service Center can repair the DTS-6 player. See the Service Center link to find one near you.

All manuals are posted in the DTS Online TechCenter. If a hard copy is needed, it can be purchased from your DTS dealer.

To play back cinema content with DTS, a theater needs the following hardware: A cinema processor (DTS or compatible), speakers and amps, a DTS player, a reader head, and cables. The media required is a film print and matching DTS cinema discs from the release studio.

For warranty, repair, exchange or replacement parts, please call your local DTS hardware dealer. Your dealer will request the unit's model number, serial number, and information on the nature of the failure. Your dealer will then contact DTS for a return authorization (RA) number. Always get a Return Authorization (RA) number before sending anything back to DTS. All return packaging should be clearly marked with THIS number on the outside of the package.
For more information, please contact DTS Customer Service at: DTS Tel: +818-706-3523 or toll free in the USA 800-959-4109 DTS Fax: +818-879-2746
Customer Service email: customerservice@dts.com
Tech support: cinematech@dts.com

No. Only DTS cinema or Access discs will play in the DTS system in a theater. Commercially available DVDS or CDs will not play in a DTS cinema system.

Complimentary promotional materials are available from DTS. These include:

• DTS plaques and signage
• DTS posters
• DTS logo films, available in scope and flat

Contact DTS Customer Service. Promotional items are free to DTS Installed theaters.

DTS Trailer Discs are issued to theaters from DTS. All trailer titles are written on the disc itself. If you have a DTS encoded trailer but it is not listed on the disc, then your trailer will not play in DTS Digital Sound, but it will play in analog. If you are a DTS theater in the US or Canada - and don't currently receive trailer discs but would like to - please contact DTS Post Production at (818) 706-3525 or email: postagoura@dts.com.Trailer discs free of charge to DTS Theaters in the U.S. and Canada.

Pre-show refers to content shown before the feature presentation. The pre-show content usually consists of advertising, special promotions, or music. Coming attractions of unreleased movies are referred to as "trailers" and are usually presented to audiences after the pre-show.

Video content can be played back with the DTS XD10 Cinema Media Player, when the unit is equipped with the HD Video option. DTS-encoded content can be loaded via physical media (ie, discs) or downloaded via the Internet using a DTS Cinema Server and network software. The XD10 is capable of playing high definition (HD) video in units made beginning in 2006. DTS is used to deliver video content but does not produce it. The video content does not need to be encoded in DTS.

Yes, the DTS XD10 Cinema Media Player is capable of playing HD video in those units purchased with the installed HD Video option (available from JULY 2006). At this time, the XD10 is the only DTS product is capable of playing video, HD or otherwise.

Look at the label on the back of your XD10. All installed options are marked off on the label.

We ask each user to register for free access to the DTS Online TechCenter so that we are able to send product information and updates to DTS cinema customers. All registered information is for DTS use only and will NOT be shared.

All parts and pricing inquiries should be directed to your DTS dealer. All purchases must be done through a DTS certified dealer. DTS does not sell direct to theaters or technicians.