Support Documents

Folder Path: \ Product Support \

General Product Support Documents

 

Please click on the word "Products" (above in green) to view the product list.  Once you see the individual products listed, please click on the name (in green) of the product you wish to review.  All available tech notes, manuals, and troubleshooting guides (i.e. "files") are posted in the individual product's folder.

Technical Support for all products

Email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Telephone

USA   +1.818.401.4219, or toll free US and Canada 888.428.2268

UK  +44(0) 1189.349.199

Sub-Folders:

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    AP20

    File Count:
    22
    Sub-Folders:
    4


    AP20 Audio Processor

     

    The current standard software in the AP20 is V1.03.02 (Menu - System - System Info).

    **THE OPTIONAL OPTICAL FILM CARD IS NOW AVAILABLE**

    Note:  Software V1.02.00 (or higher) is REQUIRED for the optional film card option.

    SOFTWARE UPDATES:

    If your AP20 software needs to be updated, you can download the update file to USB and then into the AP20 -or- the AP20 can fetch it if the unit is connected to the Interent.  To update using USB, get the software update file from  http://www.datasatdigital.com/support/documents/product-support/products/ap20/607-ap20-software which is located in the "AP20 Software" folder.  See the software release notes for installation instructions.

    *********

    Note that only a Datasat certified Dirac Live technician has all the tools and expertise to properly perform the Dirac Live alignment of the AP20.

    The Dirac Live kit is sold separately and is issued after successfully completing our Dirac Certification class.  More information on Dirac Live can be found at http://www.datasatdigital.com/support/documents/product-support/products/181-ap20

    A list of Datasat Dirac Live certified technicians can be found at http://www.datasatdigital.com/support/documents/product-support/products/ap20/180-dirac-live

    If you are a technician that would like to become Dirac Live certified, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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    DTS-6D

    File Count:
    10
    Sub-Folders:
    1

    The DTS-6D player is no longer in production.

     

     

     

     

    The current version of “TCR” is V1.46 which can be found on a paper label attached to the U14 IC chip on D422 timecode board.

    Repair services, drives and drive kits for the DTS-6D are no longer available from Datasat Digital Entertainment but are available from our Service Centers, CS Innotronics and Quality Presentations.  Their contact information is in the Service Center section of this web site http://www.datasatdigital.com/support/service-centers 

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    Theatre Management System (TMS)

    File Count:
    1
    Sub-Folders:
    0

    Theatre Management System (TMS) Products Documentation

    tms

    An Interoperable Software Platform Built on Service Oriented Architecture

     

     

     

     

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    7.1

    File Count:
    1
    Sub-Folders:
    0

    How to playback in the 7.1 audio format using Datasat (DTS) equipment.

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    Barco Digital Cinema Projectors

    File Count:
    0
    Sub-Folders:
    0

    We are distributors for Barco digital cinema projector models DP1500, DP2000, and DP3000.

    More information on Barco digital cinema products can be found on their web site http://www.barco.com/digitalcinema/

    Barco digital cinema technial support can be reached at 1-866-469-8036 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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    DC20

    File Count:
    22
    Sub-Folders:
    3

    DC20 Digital Cinema Player, Product Documentation

    Out of Production

     

     

     

     

    Passwords are needed to access the DC20.  Contact  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or   This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

    The DC20 current software is V2.5.5.1.  Contact  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or  This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

    Release notes for current software can be found in document RN-H485 at http://www.datasatdigital.com/support/documents/product-support/products/dc20/653-dc20-system-restore

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    XD20

    File Count:
    21
    Sub-Folders:
    5

    XD20 Media Player Product Documentation

    The XD20 current software version is 2.2.06 (press ENTER - Info - Version).  Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or This e-mail address is being protected from spambots. You need JavaScript enabled to view it  if your XD20 needs an update.

     

     

     

     

    A standard XD20 comes equipped with 6-channel analog audio out and AES 8-channel digital audio out.  In the photo above, the DR-1 is shown on top of the XD20.  Please note that the DR-1 is an accessory to the XD20 and is sold separately.  Information on the DR-1 can be found at http://www.datasatdigital.com/support/documents/product-support/products/xd20/536-dr-1

    Available options for the XD20 are CSS and HD Video:

    - the CSS Option requires a license to turn the option on inside the XD20.

    - the HD Video Option requires a video board and license to turn the option on inside the XD20.

    Note:  Information on Media Link XD can be found under the HD Video Option.  The XD20 requires the HD Video Option to work with Media Link XD.   Media Link XD is software that is loaded onto a PC and is used to compile videos into a playlist for playback on the XD20.  A license is required for your PC to run Media Link XD.

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    Screen Management System (SMS) (Doremi)

    File Count:
    28
    Sub-Folders:
    0

    Screen Management System (SMS) Digital Cinema Player, Product Documentation

    The SMS digital cinema player is no longer in production.

    Doremi has released software V2.2.3.  If you would like to update your SMS's software, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or   This e-mail address is being protected from spambots. You need JavaScript enabled to view it before attempting the update.

    Passwords are needed to access the SMS.  Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

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    XD10

    File Count:
    28
    Sub-Folders:
    5

    The XD10 Cinema Media Player is out of production.

     

     

     

    The current XD10 software version is 2.2.06 (press Enter - Info -Version).  Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  if your XD10 needs an update.

    Note:  Information on Media Link XD can be found in the MediaLink XD folder http://www.datasatdigital.com/support/documents/product-support/products/xd10/184-medialink-xd.  The XD10 requires the HD Video Option to work with Media Link XD.   Media Link XD is software that is loaded onto a PC and is used to compile videos into a playlist for playback on the XD10.  A license is required for your PC to run Media Link XD.

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    Timecode Reader Heads

    File Count:
    16
    Sub-Folders:
    2

    A timecode reader head and a mounting bracket (with hardware) are included with the XD20, XD10, DTS-CSS, DTS-6AD, DTS-6D, and DTS-6.

     

     Two types of readers are available, 35mm and  70mm.

     

     

     

    If using two projectors, a dual projector kit is required and includes an additional reader, mounting bracket, and timecode cable:

    - for XD20, XD10, DTS-6D, DTS-CSS, and DTS-6 players, use the timecode "Y" cable model D435-21 (standard is 30ft/30ft, other lengths are available).  These players have one timecode connector, so the D435-21 "Y" cable is needed:  2 readers to one player.

    - for DTS-6AD, use two regular timecode cables model D435-01 (standard is 30ft, other lengths are available).  The DTS-6AD has two timecode connectors so two timecode cables are needed; one for each reader.

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    DTS-6AD

    File Count:
    40
    Sub-Folders:
    2

    The DTS-6AD Cinema Processor is no longer in production.

    The current software for the DTS-6AD can be seen in VERSION screen (Menu – Version):

    CPU Version 2.08

    DSP Controller 1.03

    DSP Firmware 2.06

    If your DTS-6AD needs a software update, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    Repair services, drives and drive kits for the DTS-6AD are no longer available from Datasat Digital Entertainment but are available from our Service Centers, CS Innotronics and Quality Presentations.  Their contact information is in the Service Center section of this web site http://www.datasatdigital.com/support/service-centers

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    Master Image 3D, MI-2100

    File Count:
    4
    Sub-Folders:
    0

    Datasat Digital Entertaiment is a distributor of Master Image 3D kit MI-2000 and disposable glasses for MI-2000.

    More information on Master Image 3D can be found on their web site http://masterimage3d.com/ 

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    JPEG 2000 Encoder

    File Count:
    2
    Sub-Folders:
    0

    JPEG 2000 Encoder Product Documentation

    The JPEG 2000 Encoder is no longer in production.

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    DTS-ECP

    File Count:
    8
    Sub-Folders:
    1

    The DTS-ECP analog cinema processor is no longer in production.

     

     

     

     

     

     

     

     

     

    The last used software version in DTS-ECP was:

     CPU Version   2.01

     DSP Controller  1.03

     DSP Firmware  1.10

     

    The software version of the DTS-ECP can be found by viewing the main page of the ECP Setup Software.  

    ECP Setup Software needs to be loaded onto your PC and your PC's serial output must be connected via null modem cable to the DTS-ECP.  Note:  If your PC does not have a serial out then use USB out and an USB to serial adapter which can be found at most electronic retail stores.   The ECP setup software can be found on our web site at http://www.datasatdigital.com/support/documents/product-support/products/dts-ecp/531-ecp-setup-software 

    Repair services on the ECP are no longer available from Datasat Digital Entertainment but are available from our Service Centers, CS Innotronics and or Quality Presentations.  Their contact information is in the Service Center section of this web site http://www.datasatdigital.com/support/service-centers 

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    DTS-ES

    File Count:
    12
    Sub-Folders:
    1

    The DTS-ES (extended *matrix* surround) is no longer in production.


    The current software version of the DTS-ES is V1.1 as seen in last boot screen “Product Revision”

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    DTS-6

    File Count:
    11
    Sub-Folders:
    1

    The DTS-6 player is no longer in production.

     

     

     

    The current version of “TCR” is V1.46 which can be found on a paper label attached to the U14 IC chip on D422 timecode board.

    Repair services, drives and drive kits for the DTS-6 are no longer available from Datasat Digital Entertainment but are available from our Service Centers, CS Innotronics and Quality Presentations.  Their contact information is in the Service Center section of this web site http://www.datasatdigital.com/support/service-centers 

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    XD10P

    File Count:
    21
    Sub-Folders:
    4

    XD10P Product Documentation

    The XD10P Cinema Audio Processor is out of production.

    xd10p

     

     

     

     

     

    The current XD10P Firmware (inside) the XD10P as seen in the "component information” screen of the XD10P Setup Software:

    PIC Firmware  V  061215

    Matrix Firmware  V  050215

    NR Firmware  V  050325

    EQ Firmware  V  051025

    - The current XD10P Setup Software (used on your PC) is V1.00.26.  Please only use the current setup software when connecting to any XD10P

    The current XD10P Setup software and XD10P firmware files are available for download from this site at http://www.datasatdigital.com/support/documents/product-support/products/182-xd10p  The setup software should be downloaded to and used on your PC.  The firmware should be loaded onto the XD10P - see TN-F259 for details.

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    Digital Booking System (DBS)

    File Count:
    1
    Sub-Folders:
    0

    Digital Booking System

    The Digital Booking System (or "DBS") is a subscribed internet based service used by cinema exhibitors to book play dates, schedule show times, program trailers, track data, and facilitating film rental payments to content providers (such as studios or film distributors).

    Please click on "Digital Booking System" (above in green) to see more information.

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    DTS-CSS System

    File Count:
    25
    Sub-Folders:
    2

    DTS-CSS cinema subtitling (and ACCESS) system  

     

     

     

     

    The DTS-CSS unit is out of production, however, the CSS option may be added to the XD10 or XD20.

    The current software version in the DTS-CSS player is 1.01 and can be viewed by presing ENTER - Info - Version.  If your DTS-CSS requires an update, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    Note, special venue DTS-CSS units that use SMPTE timecode have a different software version.  Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or This e-mail address is being protected from spambots. You need JavaScript enabled to view it  for more information.

    ACCESS discs are separate discs sent for features and contain (as determined by the content provider) subtitles, captions, and narration track.  The ACCESS discs are normally included with the feature's print and sound track discs.  ACCESS discs will only playback on CSS enabled hardware (DTS-CSS, XD10 or XD20 with CSS option).  To obtain ACCESS discs, please contact the content provider.

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    RS20i

    File Count:
    0
    Sub-Folders:
    0

Support contacts:

USA +1.818-531-0003
U.K +44(0) 1189.349.199

Customer Service: customerservice@datasatdigital.com
Technical Support: techsupport@datasatdigital.com
Technical Support Europe: eusupport@datasatdigital.com